Refund & cancellation policy

Last updated: 28 July 2026

The short version

• Free forever — the core protection never costs anything.
• Cancel anytime — from your dashboard or by typing CANCEL on WhatsApp.
• When you cancel a monthly plan, you keep Plus until the end of the period you've paid for, then move back to Free. No further charges.
• Payments are processed by Razorpay; ScamShield never stores your card or UPI details.

One-time (Buy Once) purchases

A one-time purchase gives you 30 days of ScamShield Plus. Because access begins immediately, one-time purchases are generally non-refundable once the plan is active. If something went wrong — you were charged but didn't receive Plus, or you were charged more than once — we'll make it right. Contact us within 7 days and we'll refund a genuine error in full.

Monthly subscriptions

You can cancel a monthly subscription at any time. You won't be charged again, and you keep Plus until the current period ends. We don't offer partial-month refunds for time already used. If you were charged after a confirmed cancellation, that charge is eligible for a full refund under this policy — contact us (see below) and, once reviewed, we'll return it through Razorpay to your original payment method.

When we refund

• You were charged but membership was never activated.
• You were charged twice for the same thing.
• You were billed after a confirmed cancellation.
• A clear technical error on our side.

How to request a refund

Reply to any ScamShield WhatsApp message, or email contact@getscamshield.com with your registered WhatsApp number and the payment reference (from your receipt). Most refund requests are reviewed within 2 business days; approved refunds are returned to your original payment method by Razorpay, typically within 5–7 business days.

Questions

We'd rather solve a problem than keep a rupee you're unhappy about. If a payment doesn't feel right, tell us — we'll look into it honestly.