Help
Help Center
Short, friendly guides for everything — getting started, membership, payments and privacy.
Getting started
Start free on WhatsApp and check your first message.
Membership
Free, Plus and Plus Monthly — what each includes.
Payments
How checkout works and how to read your receipt.
Refunds
Cancellations and when we refund.
Subscriptions
Renewals, reminders, grace periods and cancelling.
WhatsApp commands
STATUS, HELP, UPGRADE, CANCEL and more.
Troubleshooting
Paid but no Plus? Didn't get a code? Start here.
Privacy
What we store and how it's protected.
Security
How we keep the platform and your money safe.
Scam reporting
What to do if you've already been scammed.
Account
Manage or delete your account and data.
WhatsApp commands
Type any of these to ScamShield on WhatsApp:
| Type this | What happens |
|---|---|
| STATUS | See your plan, validity and usage. |
| HELP | See what's included and how to use ScamShield. |
| UPGRADE | Get the link to go Plus (one-time or monthly). |
| CANCEL | Cancel a monthly subscription (you keep Plus until period end). |
| HISTORY | About your saved check history (a Plus feature). |
| DELETE MY DATA | Ask us to delete your account and data. |
Troubleshooting
I paid but didn't get Plus
Almost always this fixes itself within a minute as the payment confirms. If not, reply UPGRADE on WhatsApp so we can link the payment to your number, or contact support with your payment reference — we'll activate it.
I didn't receive my sign-in code
Codes arrive on WhatsApp and expire in a few minutes. Make sure you entered the same number you use with ScamShield, wait a moment, and tap “Resend code”. Still nothing? Contact support.
The AI got it wrong
Tell us — reply on WhatsApp. Every correction is reviewed and improves the system. If you may have already shared an OTP/PIN or sent money, contact your bank and the cyber helpline right away (below).
If you've already been scammed
Act fast — the first hour matters most.
- Call your bank's official helpline and freeze/flag the transaction.
- Call the national cyber helpline 1930.
- Report at cybercrime.gov.in.